“There’s nobody so important or so unimportant for whom
or to whom rudeness is ever excusable.”
– Malcolm S Forbes, (1983)

Do you think you could brush up on your Ps and Qs on important business occasions? The impersonal tools of e-mail, texting, and Facebook have replaced the handshake deal and paper business card. The result? A decline in the people skillsnecessary to conduct face-to-face business, get along with colleagues, or impress the boss or board member.
Stanford Research Institute, Harvard University, and the Carnegie Foundation show:

“Technical skills and knowledge account for only 15% of the reason an individual gets, keeps, or moves up in a job; 85% of job success depends on People Skills.”

Don’t be labeled as the uncouth coworker or the bad-mannered boss!

Our programs on “People Skills” will help you with:

• First Impressions
• Telephone and Voice Mail
• Electronic Communication
• Digital Age Manners
• Professional Presence
• Business-Social Settings (Business Meals and Receptions)
• International Protocol

“We have had Lynne and John conduct several training sessions for cross-selling, communications, and etiquette. Our staff has made great strides as a result of this training.”
-Glenn A. Styer, President/CEO, Bucks First Federal Credit Union

The Professional Edge in Business Manners programs are recommended for Leaders (L), Managers (M), or Individual Contributors (I) as shown: