“There’s nobody so important or so unimportant for whom
or to whom rudeness is ever excusable.”
– Malcolm S Forbes, (1983)
Do you think you could brush up on your Ps and Qs on important business occasions? The impersonal tools of e-mail, texting, and Facebook have replaced the handshake deal and paper business card. The result? A decline in the people skillsnecessary to conduct face-to-face business, get along with colleagues, or impress the boss or board member.
Stanford Research Institute, Harvard University, and the Carnegie Foundation show:
“Technical skills and knowledge account for only 15% of the reason an individual gets, keeps, or moves up in a job; 85% of job success depends on People Skills.”
Don’t be labeled as the uncouth coworker or the bad-mannered boss!
Our programs on “People Skills” will help you with:
- First Impressions
- Telephone and Voice Mail
- Electronic Communication
- Digital Age Manners
- Professional Presence
- Business-Social Settings (Business Meals and Receptions)
- International Protocol
“We have had Lynne and John conduct several training sessions for cross-selling, communications, and etiquette. Our staff has made great strides as a result of this training.”
-Glenn A. Styer, President/CEO, Bucks First Federal Credit Union
The Professional Edge in Business Manners programs are recommended for Leaders (L), Managers (M), or Individual Contributors (I) as shown:
The Professional Edge in Business Manners programs can be customized to the specific needs of your employee group or organization. The programs range from 90-minutes to a full day. Business Manners topics are terrific for Keynote Presentations or concurrent sessions for your next industry conference, annual sales meeting, or convention!